235Reviews10Q+A6Room tipsReviewsTraveler ratingExcellent122Very Good72Average27Poor7Terrible7Time of yearMar-MayJun-AugSep-NovDec-FebTraveler typeFamiliesCouplesSoloBusinessFriendsLanguageAll languages235Indonesian131English100Chinese Trad.4German2Jakarta, Indonesia1301 contributions158 helpful votesWe chose this hotel partly because of its strategic location in the middle of the city. Another part was the name "Wyndham", in which we had a good experience with back in the The hotel itself is not a brand new hotel. It has been around maybe for ten years. The hotel is well-maintained, though the interior is an old style one with carpet from wall to wall and a dim ambience. The reception lobby, the floor lobby and the room are spacious, however Tangerine Restaurant has a rather limited space and hence a limited choice of foods and drinks for breakfast. The taste was so-so but the services were responsive and courteous. One thing I found somewhat disturbing with the reception lobby the light was turned off when we came back dinner outside the hotel at around 10PM. So the lobby was unusually dark. Turning off the light at the lobby is not a common practice elsewhere. My room was on the 22nd floor with a city view. The corridor leading to my room has a standard width. Going inside my spacious room, I found amenities commonly found in the hotel room, with the exception of the existence of two chairs one for work and one for relax; usually only one of them and one working desk, the existence of shower area and a bathtub usually only one of them, and the small size of television mounted on the wall. All amenities, including internet connection and AC, worked well. I also had a chance to use the fitness center. It is spacious too, and the equipments are plenty and still functioned well. Overall, I enjoyed my stay for these two reasons its location and facilities. Keep up the good work and keep improving for the better future!…Date of stay May 2023Trip type Traveled on businessRoom Tip Choose a higher floor for a better city more room tipsThis review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn J wrote a review May 20231 contributionWe were disappointed. Very dated rooms, stains on the walls, bathroom shower was leaking, room felt musty. We picked this hotel based on Google reviews that are far too generous for a supposed 5 star hotel. Fortunately we only needed to stay 1 night. As part of our room rate, we had executive lounge access, however the 25th floor lounge was closed during our visit no explanation offered. As compensation, the hotel staff offered tea and coffee in the lobby area, but we're still not clear what happened. Breakfast is of stay May 2023This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn Malaysia1 contributionIts very near to Shopoping Mall, Good locations with Friendly and helpful Staff Front Desk and Parking Security But the housekeeping a bit late. Overall it's a good experince Staying At Wyndham Surabaya. With goid facility like tge Gym And swimming pool And aldo tgere is a children playroom. Thumbs UpReview collected in partnership with this hotelDate of stay September 2022ValueRoomsLocationCleanlinessServiceSleep QualityThis review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn from Wyndham Surabaya, Pemasaran at Wyndham SurabayaDear Petechew992022, Warmest Greetings from Surabaya! Thank you for the valuable review on Tripadvisor and we are glad that you had a great stay with us especially our hotel location, public facilities and associates services also we are sorry for our delayed response. We hope you enjoy your stay and looking forward to welcome you back here in Surabaya! Best regards, Yuliatri Eno Marcomm Manager Wyndham SurabayaThis response is the subjective opinion of the management representative and not of Tripadvisor wrote a review Sep 2022Mumbai, India29 contributions47 helpful votesIts 2 in the morning as I write this review. I am up because apparently the ACs in this hotel are centralised and set to a fixed tempertature in all rooms. I was allotted room 2625 before and the temperature would not go below 26C, even when I set it to 22. They sent someone on complaining who instead of rectifying is explaining me how to operate the controls. They then moved me to room 1923. The duty manager at that time tells me that because our ACs are centralised, it takes a lot of time for the temerature in a room to come to your desired temeprature and so you must set it to the minimum 10C. Like really????? I have now set the temperature to 14C and still the ACs are operating at 26. I feel like a fool staying in this hotel. Secondly any five star hotel has number of types of pillows. Here they have just one single fixed type of pillow, which is pretty thick and strains your neck. I was in Semarang before this where I stayed at Gumaya tower hotel with amazing comfort in every way. I am here for work, and the night seems pretty much screwed. Hopefully Ill be able to move to a better hotel of stay September 2022Trip type Traveled on businessThis review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn from Wyndham Surabaya, Pemasaran at Wyndham SurabayaDear PRATIKI, Warmest greetings from Wyndham Surabaya Thank you for bringing to our attention the issues you experienced during your recent stay and we are sorry for our delayed response. We are apologize to hear that you had trouble with the air conditioning and that the pillow provided was uncomfortable. We understand that these issues affected your stay, and we apologize for any inconvenience caused. We appreciate your feedback as it helps us improve our services and ensure that all of our guests have a comfortable and enjoyable experience with us. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back. Best reagrds, Yuliatri Eno Marcomm Manager Wyndham SurabayaThis response is the subjective opinion of the management representative and not of Tripadvisor Indonesia1 contributionOverall are gooe. The hotel is located in the central city only few meters from Tunjungan Plaza. It is easier to go anywhere and get anything you needed. The service is super nice. They are very helping. We forgot something in our room and they helped us to send it to our home address. The room is super spacious with the view of the collected in partnership with this hotelDate of stay July 2022ValueRoomsLocationCleanlinessServiceSleep QualityThis review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn from Wyndham Surabaya, Marketing at Wyndham SurabayaDear Ronacita067, Warmest Greetings from Wyndham Hotel Surabaya… Thank you sincerely for your feedback. We are delighted to team that your stay was enjoyable and satisfying. It was a great pleasure to note that we exceeded your expectation. Once again, thank you for being our guest and please get in touch if you would like to come and stay with us again. Best regards, Rachmat Zulkarnain Manager Interim This response is the subjective opinion of the management representative and not of Tripadvisor hotel have warm staff, clean room, toilet and good quality sleeping, need improvement for breakfast menu, appearance of tools and room property. our friends thought that it is the old building hotel, but please improve your customer satisfactionReview collected in partnership with this hotelDate of stay June 2022ValueRoomsLocationCleanlinessServiceSleep QualityTrip type Traveled on businessThis review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn from Wyndham Surabaya, Marketing at Wyndham SurabayaDear Mr. Galihriyandi, Warmest Greetings from Wyndham Hotel Surabaya… Thank you for taking the time to review your stay with us. Each of our staff carries out their role to always try to provide the best service to each guest. We apologize for the inconvenience you have experienced while staying with us. Once again, thank you for choosing Wyndham Hotel Surabaya. We will improve the overall quality of our service and look forward to welcoming you back in the future. Best regards, Fanidia Larasati Asst. Marketing Communication ManagerThis response is the subjective opinion of the management representative and not of Tripadvisor D wrote a review Jan 2022Semarang, Indonesia2 contributionsOld hotel with badd services !!!! The room is huge but old, towel is old , and smell bad, toilet is bad smell The swimming pool is so small and dirty The breakfast menu score is 5 to 10, the services 1 of 10, even my wife cook her pasta herself for my child, after long time wait. and unfortunatelly there is no one of staff offer to help her, even many staff look at her Please make better management and staff my advice. Thank you very much Date of stay December 2021Trip type Traveled with familyRoom Tip Think twice to stay in this hotelSee more room tipsThis review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn from Wyndham Surabaya, Marketing at Wyndham SurabayaDear Guest,, Warmest Greetings from Wyndham Hotel Surabaya… Thank you for taking the time to review your stay with us. Each of our staff carries out their role to always try to provide the best service to each guest. We apologize for the inconvenience you have experienced while staying with us. Once again, thank you for choosing Wyndham Hotel Surabaya. We will improve the overall quality of our service and look forward to welcoming you back in the future. Best regards, Fanidia Larasati Asst. Marketing Communication Manager This response is the subjective opinion of the management representative and not of Tripadvisor wrote a review Oct 2021Purworejo, Indonesia41 contributions17 helpful votesOverall the service is pretty good, but there is some minor on property that could ruin the final results. For example, stains from leaking water from hallway to room, room was a bit dark with lighting yellow color should changed to white, hallway to room is dark, the food choice for a kid was limited too many spicy food, the parking place somehow can't meet all hotel visitors when hotel in full, need more lighting in some areas. Some plus of this Hotel is the location which is easy to access to TP 500 meter even or going to go out from surabaya, Welcome drink is nice addition ; while others hotel on same class are quite ignorant about this. Check in and out process was smooth and fastDate of stay October 2021Room Tip The best view is high floor and Tunjugan Plaza viewSee more room tipsThis review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn from Wyndham Surabaya, Marketing at Wyndham SurabayaDear Shin-GTX, Warmest Greetings from Wyndham Hotel Surabaya… Thank you for taking the time to review your stay with us. Each of our staff carries out their role to always try to provide the best service to each guest. We apologize for the inconvenience you have experienced while staying with us. Please explain further what makes the service inconvenient. Comments related to our service can be sent via email to marcomm so that we can immediately follow up and fix it. Once again, thank you for choosing Wyndham Hotel Surabaya. We will improve the overall quality of our service and look forward to welcoming you back in the future. Best regards, Fanidia Larasati Asst. Marketing Communication ManagerThis response is the subjective opinion of the management representative and not of Tripadvisor District, Taoyuan34 contributions14 helpful votesThank you for Wyndham Surabaya hospitality, I did enjoy during my 1st stay in here also they indeed recognize their member loyalty while stay here. Room was spacious as it Junior Suite, welcome amenities was good I got Praline Chocolate, the WIFI connection was not so bad but sometimes I need to turn it on/off because seems it was lagging. I did enjoy room and sleep well also they provide a package of mask and handsanitizer for guest when check in. Few things need to improve I hope for my next stay 1. WIFI connection 2. I feel a bit itchy with the sheet maybe need to make sure it was clean enough. Thank youDate of stay January 2021Trip type Traveled soloThis review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn from Wyndham Surabaya, Marketing at Wyndham SurabayaDear NdRe27, Warmest Greetings from Wyndham Hotel Surabaya. Thank you for taking the time to review us. We are delighted to know that you had a pleasant experience during your stay with us and appreciate your value feedback on our room as well as our services. We apologize for the inconvenience you have experienced while staying with us. Once again, thank you for choosing Wyndham Hotel Surabaya. We will improve the overall quality of our service and look forward to welcoming you back in the future. Best regards, Fanidia Larasati Asst. Marketing Communication ManagerThis response is the subjective opinion of the management representative and not of Tripadvisor Indonesia1 contributionI don't think the hotel should be rated as a 5 star hotel. My room was dirty when i entered , i guess they never vacuum it. Dirts from previous guest are still around the carpet peanuts & oranges. The linen is so dirty with lots of dark marks around. Even a 3 star hotel had lesser stains. The hospitality of the staff are ok. But i wonder why they had the staff housekeeping knocking on every morning at 8-9am asking if we need to clean our room. It's quite annoying though! I hope the management take into consideration into collected in partnership with this hotelDate of stay January 2021ValueRoomsLocationCleanlinessServiceSleep QualityThis review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn from Wyndham Surabaya, Marketing at Wyndham SurabayaDear Yaadeingal, Warmest Greetings from Wyndham Hotel Surabaya… Thank you for taking the time to review your stay with us. Each of our staff carries out their role to always try to provide the best service to each guest. We apologize for the inconvenience you have experienced while staying with us. If you would not mind, please explain further what makes the service inconvenient. Comments related to our service can be sent via email to marcomm so that we can immediately follow up and fix it. Once again, thank you for choosing Wyndham Hotel Surabaya. We will improve the overall quality of our service and look forward to welcoming you back in the future. Best regards, Fanidia Larasati Asst. Marketing Communication ManagerThis response is the subjective opinion of the management representative and not of Tripadvisor LLC.